Customer Service Level 2 (VTQ)

Good customer service is vital and it applies to most businesses in one form or another. Where staff adopt good customer service skills, it makes the workplace not only more productive but also a much better environment. Customer service training is also ideal to increase working relationships between employees.

This qualification is suitable for learners wishing to improve their knowledge on the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers as part of their job role and is applicable to a variety of work environments.
The course includes different scenarios to give examples of how situations get out of hand and how they can be resolved.